Hello, our webshop is currently being updated. In case of questions, please do not hesitate to contact us via mail: info@umbrosa.com.

 

Frequently Asked Questions

General Information

In which countries can I shop the Umbrosa collection online?

You can place orders in the United Kingdom, Denmark, Sweden, Finland & Norway.

If your country isn’t on the list, contact us at shop@umbrosa.com.

What if I forget my password?

Click on when signing in on the account page.

Can I adjust my shopping cart?

You can remove items from your shopping cart up to the moment of payment. Come back then and shop the next time.

Payment

What payment mehtods can I use to finalize my purchase?

We accept Visa, MasterCard and Maestro.

Is it safe to use my credit card for an online payment?

Yes, the data is transmitted SSL-encrypted. For payments with Visa and Mastercard only SET transactions (secure electronic transactions) are accepted. After verifying that the card is included in the SET system, the system will contact the card-issuing bank to enable the buyer to authorize the purchase. When the bank confirms the authenticity, the payment will be charged to the card. Otherwise the order will be cancelled.

Shipping

You can place orders in the United Kingdom, Denmark, Sweden, Finland & Norway.

If your country isn’t on the list, contact us at shop@umbrosa.com.

When will my order be shipped?

We accept Visa, MasterCard and Maestro.